Legal information

01

Company information

Ovysion Technologies Ltd is a private limited company registered in England and Wales.

All prices on this website exclude VAT. Prices and service descriptions are for information only and do not form an offer; a project starts only when both parties have signed a written agreement.

02

Privacy notice

Last updated: [DATE]

Who we are

Ovysion Technologies Ltd ("Ovysion", "we", "us") is the controller of the personal data described in this notice. You can contact us about it at privacy@ovysion.com or by post at our registered office. [If appointed: our representative in the European Union under Article 27 of the EU GDPR is NAME, ADDRESS.]

The personal data we collect and why

If you take part in research we carry out for a client, you will also receive a participant information sheet explaining that project, and you can stop or withdraw at any time. Findings are about processes, never about individual performance.

Website assistant

Our website assistant answers questions from a fixed set of information about our services. It runs entirely in your browser: it does not use generative AI, and the messages you type are not stored or sent to us. To contact a person, use the contact form or email us.

Fonts and third parties

All fonts and files on this website are served from our own hosting. The site does not load content from Google or other third-party services, and contains no social media plugins or tracking tools.

When we act for our clients

When we build or host software that holds our clients' data, we act as a processor on their instructions under a written data processing agreement. In that case the client's own privacy notice applies, and requests about that data should go to them; we will help them respond.

Who we share data with

• Our web hosting and email providers, which store and deliver this website and the messages sent through it: [HOSTING PROVIDER] and [EMAIL PROVIDER].
• Other service providers who help us run our business, such as accounting and file storage providers, under written contracts that require them to protect your data.
• AI tool providers used in our work, only under business terms that exclude training on your data, and never with client personal data unless the client has agreed in writing.
• Professional advisers such as accountants, lawyers and insurers, where necessary.
• Authorities, where the law requires it.

We never sell personal data.

International transfers

We store data in the UK or the European Economic Area wherever possible. Where a provider processes data elsewhere, we rely on UK adequacy regulations or appropriate safeguards such as the ICO's International Data Transfer Agreement or Addendum. Personal data from the EU can be transferred to the UK on the basis of the European Commission's adequacy decision.

How we protect your data

We use encryption in transit and at rest, multi-factor authentication, individual accounts with the minimum access needed, encrypted devices and regular backups. Our full hosting and security statement is available on request.

Your rights

You have the right to access your personal data, to have it corrected or deleted, to restrict or object to our use of it, to receive a copy to take elsewhere, and to withdraw consent at any time where we rely on it. We do not make decisions about you that have legal or similarly significant effects based solely on automated processing.

To use any of these rights, email privacy@ovysion.com. We will respond within one month, and there is normally no charge.

Complaints

If you are unhappy with how we have handled your data, please tell us first using our data protection complaints procedure. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) or, if you are in the EU, to your local data protection authority, such as the Garante per la protezione dei dati personali in Italy or the Data Protection Commission in Ireland.

Changes to this notice

We will update this notice when our practices change and show the date of the latest version at the top.

03

Cookie policy

Last updated: [DATE]

This website does not use cookies or similar tracking technologies. It has no analytics, advertising or social media tools, and our fonts are hosted on our own server rather than loaded from a third party. Because nothing is stored on your device, we do not show a cookie banner.

[If your hosting provider sets a strictly necessary security cookie, list it here with its name, purpose and duration.]

If we add analytics or any other non-essential cookies in future, we will update this policy first and ask for your consent where the law requires it.

04

Website terms of use

Last updated: [DATE]

These terms apply to your use of this website, which is operated by Ovysion Technologies Ltd. By using the site you accept them.

1. Information only. Content on this site is general information about our services. It is not professional, legal or financial advice, and prices and descriptions do not form a contractual offer.
2. Accuracy. We work to keep the site accurate and up to date, but we do not guarantee that it is complete, current or free from errors.
3. Intellectual property. The content, design and branding of this site belong to us or our licensors. You may view and print pages for your own reference, but not copy or reuse them commercially without our written permission.
4. Acceptable use. You must not misuse the site, including by attempting unauthorised access, introducing malicious code, sending unsolicited messages through our contact form, or interfering with the site's operation.
5. Links. Links to other websites are provided for convenience; we are not responsible for their content.
6. Availability. We may change, suspend or withdraw the site at any time without notice.
7. Liability. To the extent the law allows, we are not liable for any loss arising from use of, or reliance on, this website. Nothing in these terms limits liability that cannot be limited by law.
8. Law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, without affecting any mandatory rights you have as a consumer where you live.

05

Terms of business (summary)

This is a plain-language summary of our standard terms of business. Every project is governed by a signed agreement, which includes our full terms and, where relevant, a data processing agreement. If anything here differs from the signed agreement, the agreement applies.

1. Scope. Each service is defined in a written proposal or Blueprint. Work outside that scope is handled as a change request with its own fixed price and timeline, approved in writing before it starts.
2. Prices and payment. Prices exclude VAT. Process Audits and Blueprints are paid in full up front. Builds under £10,000 are paid 50% on signing and 50% on launch; larger builds 40% on signing, 30% at a mid-project demo and 30% on launch. Invoices are due within 14 days. We may pause work on invoices more than 14 days overdue and charge statutory late-payment interest.
3. Credits. The Process Audit fee is credited against a Blueprint, and the Blueprint fee against the build.
4. Care plans. Minimum term of 3 months, then rolling monthly with 30 days' notice. Unused hours do not roll over.
5. Ownership. Ownership of the custom code and documentation passes to the client on final payment. We keep ownership of our general tools, know-how and reusable components, and grant the client a perpetual licence to use any included in their software.
6. Warranty. We fix defects reported within 30 days of launch at no charge. After that, fixes are covered by a care plan or quoted separately.
7. Client responsibilities. The client provides timely access to people, information and systems, and is responsible for the lawfulness of the data it asks us to process.
8. Confidentiality. Both parties keep the other's confidential information private and use it only for the project.
9. Data protection. Where we process personal data for a client, we do so as a processor under a data processing agreement meeting UK GDPR and EU GDPR requirements.
10. Use of AI. We use AI-assisted tools in our work as described in our responsible AI policy. All deliverables are reviewed by our team, and we remain responsible for them.
11. Liability. Our total liability under a project is limited to the fees paid for that project in the 12 months before the claim. We are not liable for indirect or consequential loss, or loss of profit or data. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
12. Ending a project. Either party may end a project if the other materially breaches the agreement and does not fix it within 30 days of notice. The client pays for work completed up to that date.
13. Law. Our agreements are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the signed agreement says otherwise.

Service complaints. If you are unhappy with our service, email hello@ovysion.com. We acknowledge complaints within 5 working days and aim to resolve them within 30 days.

06

Data protection complaints procedure

If you are unhappy with how Ovysion has handled your personal data, you can complain to us directly. You do not need to use any particular wording.

How to complain

Email privacy@ovysion.com, or write to Data Protection, Ovysion Technologies Ltd, [REGISTERED OFFICE ADDRESS].

What happens next

1. We acknowledge your complaint within 5 working days, and always within 30 days.
2. [NAME], who is responsible for data protection at Ovysion, looks into it and may ask you for more information.
3. We tell you what we found and any action we are taking, without undue delay.
4. If you are still unhappy, you can complain to the Information Commissioner's Office at ico.org.uk, or to your local data protection authority if you are in the EU.

If your complaint is about software we run for one of our clients, we will pass it to that client without undue delay and help them respond, because they control that data.

07

Responsible AI policy

We believe technology should make people's work better, not just faster. This policy explains how we use AI in our own work and in what we build.

How we use AI

• We use AI-assisted tools to design and write software faster. Every line of code is reviewed and tested by a person before it ships, and we are accountable for it.
• We never put client personal data into AI tools unless the client has agreed in writing for a specific purpose, and only under business terms that exclude training on that data.
• We tell clients clearly where AI is used in what we deliver.
• In Italy, we disclose our use of AI in our professional services, as Law 132/2025 requires, and AI never replaces our professional judgement.

How we build AI features for clients

• People stay in control. AI suggestions can be checked, corrected or rejected, and a manual fallback always exists.
• Transparency. People are told when they are dealing with AI or AI-generated content.
• Fairness. We test AI features with realistic, varied data and check for unequal treatment.
• Privacy. We use the minimum personal data needed and process it in the UK or EU wherever possible.
• Accountability. Every AI feature has a named owner at the client and a written checklist recording its risks and controls.
• Knowing our limits. We are a software studio, not an AI ethics or legal consultancy. We do not build systems that score, rank or monitor individuals without specialist legal review and genuine human oversight, and we will recommend against AI when a simpler or human-led solution is safer or better.

Our approach draws on recognised frameworks, including the OECD AI Principles, the UK's AI regulatory principles and the EU AI Act.

08

Accessibility statement

We want this website to be usable by as many people as possible. We have designed it with the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA in mind, including readable text contrast, keyboard navigation, visible focus, labelled form fields and layouts that work on small screens and when zoomed.

The site has not yet been independently audited. Known issues: [none identified yet / list any known issues]. Last reviewed: [DATE].

If you have difficulty using any part of the site, or need information in another format, email hello@ovysion.com and we will help. We aim to reply within 5 working days.